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FAQ FAQ

1. How do you ship? Discreet shipping?

We ship in a plain box by various carriers (for example, USPS or UPS). The shipper on the shipping label is OA LLC (NOT oneadultstore.com for privacy). You will not see any mark related with adult toys on the shipping label or shipping box.


2. Which merchant name will show in my credit card statement?

The merchant name on your credit card statement is OA LLC (NOT oneadultstore.com for privacy). Our business category is Internet Retail.


3. Do you accept Check or Money Order?

Yes, we accept Check and Money order. International Money Order must be paid in USD. It might takes longer to clear the fund for international money order. Please add appropriate shipping charge (for the service you selected) to the product(s) cost and mail us a check or money order.


4. When will my order ship?

    We ship all express orders same day if orders are received before 2:00 PM EST. We ship all flat rate orders within 1 business day. Please note, orders placed during weekend or holiday won't be processed till the next business day. Tracking number will be provided once order is shipped.


5. Why can't my payment go through?

Most of the time it is due to incorrect billing address. It is critical that you enter the billing address exactly the same as the one on your credit card statement. Please verify with your credit card company or check your credit card statement if you are not sure. Otherwise, your payment will fail. DO NOT TRY REPEATEDLY. Your credit card company will hold the fund each time you try. The fund(s) will be released to you after 5-7 business days. Please do not contact us about this issue, this is hold from YOUR credit card company.


6. What is the Best Way / Flat Rate shipping method?

Best Way or Flat Rate are available to buyers in US and Canada. This is the flat rate per order no matter how much you buy. With this shipping method, we ship with Ground, Fedex or USPS with tracking number. Once your order is shipped, you can track the package online and find out when it will reach you.


7. Why do you list UPS shipping methods separately?

Based on our experience, most buyers prefer the service from UPS. We listed it separately for your convenience. If you are not picky with carrier, please select Flat Rate.


8. Do you ship by USPS?

USPS offers the lowest shipping rate for most packages less than 2 lbs. Please always provide a street address as your shipping address. We do not ship through USPS for orders with value over $200.00. It takes forever to file a claim with USPS if the package is lost or damaged during delivery.

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