1. How do you ship?

We ship in plain box through various carriers (for example, USPS or UPS). The shipper will read: A_Hawks. You will not see "oneadultstore" or anything related with adult toys on the shipping label or shipping carton.

2. Which merchant name will show in my credit card statement?

The merchant name is A_Hawks. Our business category is Internet Retail.

3. Do you accept Check or Money Order?

Yes, we accept Check and Money order. International Money Order must be paid in USD. It might takes longer to clear the fund for international money order. Please add appropriate shipping charge (for the service you selected) to the product(s) cost and mail us a check or money order. You can find the shipping charge in the "Shipping & Transit Time" page.

Please make the money order payable to: American Hawks and mail to:

4. When will my order be shipped?

• We ship all express orders within 24 hours.
• If you select flat rate as shipping method, we normally ship within 48 hours.
• Please note, orders placed during weekend or holiday won't be processed till the next business day. Tracking number will be provided once it is shipped.

5. Why can't my payment go through?

Most of the time it is due to incorrect billing address. It is critical that you enter the billing address exactly the same as the one on your credit card statement. Please verify with your credit card company or check your credit card statement if you are not sure. Otherwise, your payment will fail. DO NOT TRY REPEATEDLY. Your credit card company will hold the fund each time you try. The fund(s) will be released to you after 3-5 business days. Please do not contact us about this issue, this is hold from YOUR credit card company. Even though they tell you it is hold from us, they are lying. They will release the hold sooner or later.

6. Why your price is so low compared with others?

Our main business is wholesale. We added a small percentage on top of the wholesale price to pay for our employees handling the internet retail business.

7. What is the Best Way / Flat Rate shipping method?

Best Way or Flat Rate are available to buyers in US and Canada. This is the flat rate per order no matter how much you buy. With this shipping method, we ship with Ground, Fedex or USPS with tracking number. Once your order is shipped, you can track the package online and find out when it will reach you.

8. Why do you list UPS shipping method separately?

Based on our experience, most buyers prefer the service from UPS. We listed it separately for your convenience. If you are not picky with carrier, please select Flat Rate.

9. Do you ship by USPS?

USPS offers the lowest shipping rate for most packages less than 4 lbs. As listed in our privacy policy, we ship your order in plain box without any mark of adult toys. Please provide a street address as your shipping address. We do not ship through USPS for orders with value over $200.00. It takes forever to file a lost of damaged claim with USPS.