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Shipping & Return Shipping & Return

Discreet Shipping & Billing

We ship in a plain box by various carriers (for example, USPS or UPS). The shipper on the shipping label is OA LLC (NOT oneadultstore.com for privacy). You will not see any mark related with adult toys on the shipping label or shipping box.

The merchant name on your credit card statement is OA LLC (NOT oneadultstore.com for privacy). Our business category is Internet Retail.


Shipping Charge

  • For US buyers, we offer Flat Rate Shipping $8.88 for orders below $100 and FREE SHIPPING for orders above $100.
  • For Canadian buyers, we offer Flat Rate Shipping $15.50 for orders up to $100 and $20.50 for orders up to $200.
  • We also offer expedited shipping service from UPS or USPS. Shipping charge is calculated based on weight and can be seen in shopping cart during check out.


Shipping & Transit Time

We ship all express orders same day if orders are received before 2:00 PM EST. We ship all flat rate orders within 1 business day. Please note, orders placed during weekend or holiday won't be processed till the next business day. Tracking number will be provided once order is shipped.

  • "UPS Next Day", "UPS 2nd Day" and "UPS 3 Day" take 1-3 business days to arrive respectively.
  • "UPS Ground" usually takes 1-6 business days to arrive.
  • "USPS Express" takes 1-2 business days to arrive.
  • "UPS Priority" usually takes 1-3 business days to arrive.
  • Generally speaking, international shipments take 3-15 business days to arrive unless Customs cause delays.


Shipping Internationally

  • All import duties, tariffs and taxes are the responsibility of the customer which are not included in the shipping charge of your order. Based on our experience, small packages are generally not charged with any import duties, tariffs and taxes.
  • Sometimes, customs do open packages for inspection. We are not responsible for any delay or problem caused by foreign customs. In the event the package was returned to us, we will issue credit of the product cost only. Please contact customs in your country before placing order.
  • If you purchased from any US retailers before, you should expect similar case on the transit time and import charges for your order from us.


Shipping Restrictions

Due to local, state, and regional laws, we do NOT ship DVDs and certain Novelties to the locations listed below.

If these restrictions apply to you, please remove them from your shopping cart before checkout.

  • Alabama
  • Arkansas
  • Georgia
  • Kansas
  • Kentucky
  • Louisiana zip codes 71001, 71227, 71245, 71273, 71234, 71235, 71241, 71245, 71270, 71272, 71273, 71275
  • Mississippi
  • Utah
  • Texas zip codes 76035-76199


Warranty

We only carry products made by US manufacturers. Generally speaking, products come with a 90 day warranty from manufacturer. Please fill out and send back the warranty card.

If you encounter any problem with your product within the first 14 days, you can email us for an exchange or refund. If the problem occurs after 14 days, we encourage you to contact the manufacturer directly.


Return

Due to the nature of our products, we only accept returns for unused or defective products. If the retail package is opened, we assume you have used this product and will NOT accept return unless it is defective.

If you do not like the products after receiving them, please do not open the packages. Contact us for an exchange or refund. Refund will be issued to original credit card after deducting $10.00 processing fee. Original shipping charge will not be refunded. Please contact us within 14 business days after the order date if you need returns. Please use the contact us form to request an RMA number.

If the product is defective, please contact us within 14 business days after the order date. We will be happy to send you a replacement.


Cancel Order

When you place an order online, it will be forwarded to our warehouse immediately. If you want to cancel the order before the item is shipped, please send us email asap. We will try our best to cancel the order, however, it is not guaranteed that we will be able to cancel the order.

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